🌐よくある質問　FAQ/JP
日本国内でのご利用についてはこちらから

On this website, some pages such as the homepage are available in English.
Other pages, including product pages and lesson guides, may display both Japanese and English together.

For languages other than English, please use your browser’s built-in translation feature.
You can also change the currency and default settings (such as cart options) using the dropdown menu at the bottom of the page.

Yes, we work with an international ordering and shipping service.

When you visit our product pages from outside Japan, a special shopping cart provided by our partner Want.JP (Cross Cart) will appear. From there, you can check shipping fees and place your order.

For inquiries regarding overseas orders or shipping, please contact Cross Cart Customer Support:
▶︎ Service Guide
▶︎ Customer Support
▶︎ View Shipping Countries

Domestic shipping within Japan is a flat rate of ¥350 (anonymous delivery).

For international orders, shipping fees and estimated delivery times will be automatically calculated in the shopping cart after entering your order details and address.
You can check the total amount in the shopping cart.

We accept the following payment methods:
Credit Cards
(VISA, AMEX, JCB, Diners Club, Mastercard, Discover, UnionPay)

Google Pay

Alipay

Apple Pay

PayPal

WeChat Pay

Orders within Japan are shipped within 3 days after payment is confirmed. Delivery to the forwarding service typically takes about 2 days after shipment.

Processing time at the forwarding service: Usually within 10 calendar days

International delivery time: Varies depending on the destination country and shipping method

You can check estimated delivery times in the shopping cart.

As a general rule, we do not accept cancellations, returns, or exchanges due to customer reasons after an order has been confirmed.

Please carefully review all items, quantities, and prices in your cart before completing your purchase.

We restock items regularly; however, due to high demand or delays in material supply, some items may not be immediately available.

You can use the “Restock Notification” button on the product page to receive an email when the item becomes available.

If you need a larger quantity than the available stock, please contact us via the inquiry form.

We share updates on Instagram and YouTube.
If you would like to receive email updates, please subscribe to our newsletter using the form below.

If your item arrives damaged during shipping or is defective, please contact the forwarding service’s Customer Support

Please note that damage occurring during or after use is only supported within Japan.

If you believe the issue is due to an initial defect, please contact us through our inquiry page.

Yes, you are welcome to sell or share finished works made using Ouchi Hanabiyori cutters and molds.

We would be very happy if you let others know that your work was created using our products, for example by tagging us when you share your work:
@ouchihanabiyori
#ouchihanabiyori

We sincerely apologize, but we do not provide individual support regarding techniques, materials, or purchasing sources.

Please refer to our free YouTube videos or our membership video lessons.

In the membership, you can find:

Detailed step-by-step tutorials

Clay types used for each flower

Material and tool links

Downloadable full-size templates

Petal counts and detailed specifications

For questions related to lessons, you are welcome to ask in the comments section of the members-only videos.

▶︎ Learn more about Membership Video Lessons

For questions regarding orders, detailed information is also available on the forwarding service’s support page.

If your question is not covered above, please feel free to contact us through our inquiry form.